My screen on Kronosblade Genesis is totally black

k-1-1 · June 23, 2020, 6:52am

My screen on Kronosblade Genesis is totally black. I can hear it start but the screen dosen’t.

Dr_Andy_Vishnu · June 23, 2020, 7:37am

Hi . Can you explain what you did prior to this . For example did you load a clockskin .

k-1-1 · June 23, 2020, 7:41am

I didnt do nothing, the clock was empty so I recharged it. When I heard the sound that tells that it full, I start the watch. It start to play the Genesis start-up-song, but it totally black.

Dr_Andy_Vishnu · June 23, 2020, 7:43am

So when it goes black is it still on ( just no screen ? ). The reason i ask is maybe it hasnt really charged fully . When you press and hold the power button does a menu appear

k-1-1 · June 23, 2020, 7:46am

It’s fullt charged. If I push the buttons the clock vibrates.

k-1-1 · June 23, 2020, 7:47am

I don’t see anything on the screen just hear

Dr_Andy_Vishnu · June 23, 2020, 7:47am

Try pressing and holding both buttons together for 30 - 50 seconds and see if boots up

k-1-1 · June 23, 2020, 7:50am

It’s boot but it’s black

Dr_Andy_Vishnu · June 23, 2020, 7:53am

This behaviour is typical when you install a bad clockskin but if you havent done this fair enough .

k-1-1 · June 23, 2020, 7:54am

I use Genesis original clockskin

Dr_Andy_Vishnu · June 23, 2020, 7:56am

Have you flashed a watch before with firmware ?

k-1-1 · June 23, 2020, 7:58am

I already done this, still the same problem

Dr_Andy_Vishnu · June 23, 2020, 8:02am

So after you flashed the firmware its exactly the same ?

k-1-1 · June 23, 2020, 8:03am

Yes, the same problem. I hear it start but the screen is black

Dr_Andy_Vishnu · June 23, 2020, 8:07am

No offence but reading your earlier posts you appear to be inexperienced with flashing watches .

This is only a last resort if all else fails . You may have made a mistake and messed up your watch previously

k-1-1 · June 23, 2020, 8:14am

Yes that is true, I am inexperienced with smartwatches, cause it’s my first one. But I made it that time with better information. And this time it was no problems with the scatterfile

Dr_Andy_Vishnu · June 23, 2020, 8:15am

So when you flashed the first time the watch worked fine afterwards . This is a new problem ?

k-1-1 · June 23, 2020, 8:18am

I have two Genesis clocks, this one I have not flashed before

Eric_Crochemore · June 23, 2020, 8:24am

There can be several reasons :

screen is dead
screen is disconnected inside the watch
wrong FW

The usual one is a wrong FW adressing another screen hw, but in your case, as we have only one FW, it shoudn’t be this problem.

k-1-1 · June 23, 2020, 8:25am

So, what to do ?