My screen on Kronosblade Genesis is totally black

[k-1-1]

As I wrote before I have two Genesis and they been flsshed one time each. The one that we talk about, I flashed before I start to write on this forum.

[G1NT0N1C]

I’m confused. Are we talking about the Genesis where you violently destroyed both cameras - or another one?

[k-1-1]

No, the newer one

[benoit.reyt]

Hello!

Maybe it’s not the right place to post, you’ll tell me, but I suddenly have the exact same problem with my Genesis that I’m using since 3 days.

All was working perfectly well until this noon, when the screen got black. The both buttons seem to be functionnal: when I press the up one, I get the vibration of the reboot/halt screen. I can restart the watch with a long press, I hear the starting sound and it seems to me that the screen backlightning turns on very slightly. The watch continues to vibrate on notifications.

I’m with the stock firmware, with the default face, I’ve never made any flash or change. I’ve just done a factory reset after my first boot, as recommanded.

Is there anything I can do to fix it, or have I to ask Jason for a replacement?

[k-1-1]

Hi. Exactly the same problem that I had. I tried everything but I couldn’t fix it. I sent a mail to Jason and he sent me an adress in New York, to where I sent the watch. I mailed Jason 4 days ago and the watch is now back in the factory. Wich will decide if it can be fixed or I will recive a new one.
Good Luck.

[Dr_Andy_Vishnu]

I would try flashing the firmware first before trying to return it to jason . When you press and hold the power button for 30 seconds does it reboot correctly ?

Genesis Firmware and discussion - updated FW added to the folder

So - here is the firmware (as of today) for the Genesis. Today I have uploaded a “newer version” of firmware for the Genesis. Unfortunately it is not very new But was all I could get. As a bonus I have included TWRP and patched boot for those interested. There was no change log and in-fact no details at all with this one and after flashing I don’t see any real difference to note. As, or if new versions become available I will post them here https://drive.google.com/drive/folders…

[benoit.reyt]

Thanks for answering.

I’m glad to read that Jason continues his good job, despite the watch is out of stock on the website.

Do you know if this is issue has often occured?

[benoit.reyt]

Thanks for your reply.

I do can reboot the watch, with a long press on the power button (5 seconds seem enough).

I’m not sure to understand the point of flashing the firmware: the last version in the Pablo’s Google Drive is 20200416, my watch was shipped around 20200525, so I suppose it was up to date, no?
Or does this act as a kind of “deep” reset? In this case, I will try to flash it tonight.

[k-1-1]

To flash the watch doesn’t help on mine.

[G1NT0N1C]

@k-1-1 Sorry, just because it didn’t work for you doesn’t mean it doesn’t work for others. We have to rule out a software problem.

[k-1-1]

I understand that, the answer didn’t meant to be rude. Sorry

[Dr_Andy_Vishnu]

It is yes so its worth a try before returning . Thanks

[benoit.reyt]

OK, I’m trying to do that.

However, I’m confused with this :

Watch should be well charged and powered off

What is the way to power off the watch whitout the screen!?

[Dr_Andy_Vishnu]

You will have to run the battery flat , then fully charge , dont power on

[benoit.reyt]

Thanks, I finally managed to power off blind the watch.

Flashing process went smooth, but the issue remains: the watch starts, I hear the sound, the WiiWatch 2 app even tries (and succeeds) to reconnect to the watch.
As I’ve initially said, I can see that the screen is backlighted, but there’s no display.

What do you think?

[G1NT0N1C]

I am confused: After flashing the firmware, the watch should no longer automatically connect to the smartphone. This needs to be set up again. I would guess that something didn’t work while flashing the firmware.

[benoit.reyt]

It makes sense… I give it a new try.

[benoit.reyt]

New flashing, same behaviour, nothing better.

I should have been more specific: after the flashing process, the watch doesn’t exactly reconnect automatically. That’s my bluetooth’s phone which ask me to authorize a new device, with a new authentication code.

But I definitily can see kind of very tiny “ghost” display, under a certain angle of view, maybe something to do with the reflectivity. I can clearly guess the two QR codes of my first run, then I press several times the return button, and I finally distinguish the default watchface.

So I’m quite sure the flash works. The flash tool proceeds well:

and a (very) quick look on the logs doesn’t make me see any error.

I’m not very aware about how the reflective screen is made. Is there different layers? May one of them have died or be disconnected?

[Dr_Andy_Vishnu]

Thanks for trying . Sounds like a hardware issue . Explain to jason what you have done with us for a return. Sorry for your bad news .

[benoit.reyt]

Hi.

OK, I thank you all for your help and advices.

Have a nice day.