Kospet Prime 2 Official support UPDATED!

Kospet Products Kospet Prime 2
684

Hi all,
Is there a FAQ for questions like…

  1. When people send me jpegs they come through as a notification that opens in an app called 'Messenger". Once the window is closed the message and pictures are gone. There is no record of them under SMS messages and they are no longer available under notifications. Where do the messages and jpegs go? and where do I find this mystery app 'Messenger"? that doesn’t show up in any menus I have found.

  2. Do we need to install a third party app to send/attach jpegs via emails (google mail) and/or SMS texts? (I am not seeing the expected buttons/menu symbols to access this feature)

  3. Do we need to install a third party app if we want to do video calls? (I am not seeing the expected buttons/menu symbols to access this feature)

  4. If I want an extra charger cable, will the Kospet hope charger cable fit? as there doesn’t appear to be any accessories links and BangGood don’t seem to be up to answering the question.

  5. Should I be alarmed if my battery charge rate loss jumps from 3.5% per hour to 12% per hour (an extra 8.5% to play music over bluetooth… which appears to be playing up again with signal cutting in and out)?

I understand there will likely be performance tweeks over the coming months as new issues pop up and get resolved and am not at all concerned (because I think its pretty amazing to have half what this mega smart watch provides at twice the price. But it would be cool to know a few of these things.

685

Our team does not even have the watch yet.
Once we receive them there will be a lot of work to do and the FAQ will be part of it.

Please bare with us until we receive the samples.

Cheers

3 Likes
686

Aliexpress sells a Prime 2 charger cable

3 Likes
687

Thank you for the link. I purchased one (just 3 days after I bought a bullet band there).

688

You don’t have one of the watches yet??? That seems incredibly unfair and not particularly smart. … … I deleted the rest as it’s none of my business.

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689

I have one of the early development samples because I was working on something…

But the current version is very different and paying customers always come first.

So ours were only posted on Saturday just passed

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690

Very cool. No doubt you all will be eager to get your mitts on them

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691

I reckon that you might be right :joy:

2 Likes
692

Battery per hour even if I’m not on the watch drops by 8% per hour. When I’m 15 % per hour I don’t know why the value of the battery decreases so fast

693

Normally a factory reset resolves most issues . However you havent give much detail . You probably have a app you installed running in the background permantly . Look under optimization to see what apps are running in background . Apps can be put to sleep while not using

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694

I did a 1.4 update. I have the display at 20%. I did the factory reset 3 times. I have slept the internet, bluetooth so I don’t know what else to put to sleep.

695

Do you have a Sim card in the watch?
Just curious…

696

I have a vodafone

697

What are your values. How long will the battery last if you have everything turned off. And if you have everything turned on, then how long is the battery.

698

You can long press the power button and you will see a reboot menu.
But also a taskmanager.
In there you can use the background cleaner app to stop apps running.
Personally I have between 0.5 and 1 % loss per hour. In standby.
It just takes a little investigation to find what is using power.
Stick with it :+1:

3 Likes
699

I’m doing my best to answer you even though we don’t have our own watches yet.
So you will have to have a go at finding the issue until we get ours.
Sorry

700

Thank you very much I will try

1 Like
701

Thanks, and I am sorry you got yours before we got ours.
I will try to ensure that this does not happen again :confused:

702

Of course then I will be happy for any advice. Thank you very much.

703

Absolutely no problem :+1: