Genesis is not charging at all

Tried all those ticks mentioned above. none helped me here. but I tried one trick, keep it inside the refrigerator for 15 mins and try charging again, advised by Mr. Jason in PM chat… Many thanks Mr. Jason for your tip. Currently it is charing, I could see blue light flowing up and down. I will check once it is fully charged and keep you posted . thanks once to all of your great and swift responses here.

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