It appears my Prime 2 is not charging…
I’ve tried multiple usb adapters (all work fine with my other devices)
The screenshot show the charge dropping from 33% to 31% whilst on a charger.
Any advice?
I would first begin by cleaning the contacts on the watch with alcohol. While they may not look dirty, even a minor film on the contacts can keep the cable from making a positive connection.
Ok I’ve cleaned the contacts - leaving it on charge for 30 min
Do you have the opportunity to check the charging cable with a measuring device?
No - I’d have to take it to a repair shop…
Do you leave the screen on when charging ? For example, the S08 is nearly impossible to charge because the screen keeps turning on and it uses more battery than it can charge…
I’ve tried:
(1) Watch on, screen on
(2) Watch on, screen off
(3) Watch off
Also tried charging using windows 10 laptop (USB 3 port)
Basically charge is only heading downwards.
Do you have an inline volt/amp meter to measure the voltage and current being fed to the watch. It would probably tell you what is actually happening.
I don’t have a multimeter. Will consider taking it somewhere tomorrow
Maybe a FW reset could solve this.
I’ll give firmware reset a go whilst I still have charge (24%)
But I’ve never done it before, is there a link with some info?
Current firmware…
Just go in settings/ System and reset options
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Sigh… wont do a reset if battery is less than 25%
Now down to 18%…
Please power off your watch now. Flashing the firmware will still work, but we need some power left. But- not sure if flashing will solve your problem. Just a last try…
I think it’s a hardware problem.
Watch has been powered off for last 2 hours - although charge was down to 12%.
How do I flash the firmware?
Edit: If it is hardware, will flashing the firmware help?
If it’s an Hardware problem, flashing won’t help. But otherwise it will help.
Here is a flashing tutorial:
-LEM12 Pro A10 Official Support
I’ll send you the link to the right firmware later.
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I don’t have the firmware at the moment. Please be patient, you’ll get a link soon.
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I just hope I have enough charge…
Can an incomplete firmware flash brick the watch?
And If bricked, will Banggood still replace the watch under warranty?
FYI: I have reported the problem to Banggood. Apparently I should get a response within 24 hours.