Zeblaze Thor Pro 5 help needed

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Hello. When I was trying to increase the image quality of my Zenmate thor pro 5th watch, which I just bought, the touch screen became inoperative, we did not touch it, it does not respond, so I cannot return it, only the on and off button and camera button on the right are working. I can connect to the phone via USB. what are the recovery methods what should I do please help detailed information please…