Unresponsive Screen

Bought the Kospet Hope from Gearbest recently.
Unfortunately the screen is unresponsive when trying to type some of the keys on the keyboard.
Has anyone else experienced this. Do I have a faulty product?
Any advise or a fix for this please.
Thank you.

Received mine yesterday from gearbest and initially I experienced the same. I then applied two sw updates and I do not notice this anymore. It was delivered with Hope_B_20181117 and it is now on the latest Hope_B_20181217.

Yes - this was an issue with early firmware but I confirm that what jockyw2001 says is correct.

The later firmware has fixed this issue.

This thread is now locked - if you have further issues please use the general thread here /thread/2932/hope-3gb-32gb-new

Or if you have serious operational issue use this thread /thread/3010/official-break-support-kospet-hope