RE: Kospet optimum pro (3+32) Charging cradle problem and back cover damage

Kospet Products Kospet Optimus Pro
1

Hi Eric

I would like mention about the issue about the Charging cradle one of pin got strucked inside and I am searching for getting the new charger from Ali express and other sites which I could not get it.
I had to sent a mail to Kospet support team and they resonded to my email and informed that they will send those charger and back and the screws without any charging to me as free.
I was really surprised and I got the those spares within 15days. Attached photo of those items. I would like appreciate you that giving technical support to Kopet which shows they keen response customer feedback. So I would like share those that experience in our forum. Thanks.

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5 Likes
3

Great news . Kospet are a great brand and as you know we work with them closely . Thanks for sharing your experience :+1:

1 Like
4

Hello. I have the same problem too. The pins are damaged and I need the back cover. Where can I buy them? Thanks

5

Hi, Please send an email to Kospet support team and they will respond.

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6

Could you please tell me what is Kospet’s support email address? I can’t find it on the site. Thanks a lot.

7

after-sales@kospet.com

1 Like
8

Thank you👍