Please can you help?

Roll me S08 202007003062
I need a replacement Simcard ejector pin as I bought the roll me 08 last week and the pin has broken and will not open or close the simcard lock.
Please can you contact roll me as they are not replying to my emails or facebook messages and get them to send me a replacement sim card unlocker pin to the following address:

Steven Preece
72 A Oakway

Many thanks, Sincerely, Steven Preece

according to the manual it is also possible to use the bottom side of the power bank for this

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Thats true but the raised bit is too small and hardly grips . More likely to scratch the back of watch