So after you flashed the firmware its exactly the same ?
Yes, the same problem. I hear it start but the screen is black
No offence but reading your earlier posts you appear to be inexperienced with flashing watches .
This is only a last resort if all else fails . You may have made a mistake and messed up your watch previously
Yes that is true, I am inexperienced with smartwatches, cause it’s my first one. But I made it that time with better information. And this time it was no problems with the scatterfile
So when you flashed the first time the watch worked fine afterwards . This is a new problem ?
I have two Genesis clocks, this one I have not flashed before
There can be several reasons :
- screen is dead
- screen is disconnected inside the watch
- wrong FW
The usual one is a wrong FW adressing another screen hw, but in your case, as we have only one FW, it shoudn’t be this problem.
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So, what to do ?
I have own it in two weeks
You said above you have flashed the firmware on this watch ? If not please do so . We have only one firmware so you will be okay if done correctly . As @Eric_Crochemore said it maybe a screen problem which we cannot help you with . I wouldnt open up the watch
So the only solution is to return it to Kronosblade and get a new one?
After you have flashed as above if it doesnt work you will have to contact jason . The fact you originally flashed it as you locked yourself out of your watch may be a problem
I am not locked out. The clock start before and after I flashed it, I hear the uploading music but
I can not see it, the screen is black.
You just said you havent flashed it ?
As I wrote before I have two Genesis and they been flsshed one time each. The one that we talk about, I flashed before I start to write on this forum.
I’m confused. Are we talking about the Genesis where you violently destroyed both cameras - or another one?
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No, the newer one
Hello!
Maybe it’s not the right place to post, you’ll tell me, but I suddenly have the exact same problem with my Genesis that I’m using since 3 days.
All was working perfectly well until this noon, when the screen got black. The both buttons seem to be functionnal: when I press the up one, I get the vibration of the reboot/halt screen. I can restart the watch with a long press, I hear the starting sound and it seems to me that the screen backlightning turns on very slightly. The watch continues to vibrate on notifications.
I’m with the stock firmware, with the default face, I’ve never made any flash or change. I’ve just done a factory reset after my first boot, as recommanded.
Is there anything I can do to fix it, or have I to ask Jason for a replacement?
Hi. Exactly the same problem that I had. I tried everything but I couldn’t fix it. I sent a mail to Jason and he sent me an adress in New York, to where I sent the watch. I mailed Jason 4 days ago and the watch is now back in the factory. Wich will decide if it can be fixed or I will recive a new one.
Good Luck.
I would try flashing the firmware first before trying to return it to jason . When you press and hold the power button for 30 seconds does it reboot correctly ?