KW99 has gone dead

ozstar · January 21, 2018, 5:25am

Hi,

One of our KW99s is now dead as a doorstop.

It was around 10% battery so I charged it but since taking it off the charger, it is dead. No response whatso ever.

The charger works cause I used it with our other KW99.

It was not dropped, watered etc… just normal wear.

Any ideas please?

Only had it just over a month.

Thanks

oz

sonia_sophie_ataunna · January 21, 2018, 5:50am

Jan 21, 2018 5:25:29 GMT 1 ozstar said:

try and see if you can flash it with it's firmware, but first have you opened it and seen that all connected? battery?

ozstar · January 21, 2018, 7:30am

Thank you for your help… How would I flash it if it is dead and there is no usb port ?

It still shows as paired in the Note 5 but will not connect. It says, ‘Connect’ in 99 but can’t as it is dead.

I will open carefully and see if battery is still connected but don’t have a multi tester here with me to check it if it alive and well.

Is it replaceable if it is flat?

Is there anything I should look for or be careful of when I open it?

oz

Eric_Crochemore · January 21, 2018, 8:53am

Probably need to disconnect the battery and reconnect after. Sometime it helps to make it charge again.

ozstar · January 21, 2018, 9:26am

Okay. Thank you.

As soon as I get the small screwdriver I will give it a go.

Hopefully this will fix it. I will report back what happens.

I do appreciate both your help

oz

sonia_sophie_ataunna · January 21, 2018, 3:45pm

Jan 21, 2018 7:30:29 GMT 1 ozstar said:

you do'nt need it on to flash it:) but first check if battery is connected or not check all cables if they are connected.

ozstar · January 22, 2018, 6:15am

Okay, I have the back off but not sure where the battery is.

Is there a few pics of the inside somewhere so I can be sure I am at the right place?

ozstar · January 27, 2018, 12:31am

Just a quick update to this…

Is there an image somewhere which will show me where the battery is on my KW99?

Is it the same as the KW98?

I need to fix this.

sonia_sophie_ataunna · January 27, 2018, 1:53pm

Jan 27, 2018 0:31:41 GMT 1 ozstar said:
Just a quick update to this..
Is there an image somewhere which will show me where the battery is on my KW99?

Is it the same as the KW98?

I need to fix this.

yes, as the kw98

captjon · January 27, 2018, 3:24pm

Jan 27, 2018 0:31:41 GMT 1 ozstar said:
Just a quick update to this..
Is there an image somewhere which will show me where the battery is on my KW99?

Is it the same as the KW98?

I need to fix this.

Don’t know if you found this so I am sending it your way. It is a screen shot of component location in the KW98, from YouTube. While you are in there check for corrosion, it has shown up on other watches and could cause battery problems.

Interestingly here is the inside shot of the LES 1 and they are nearly identical.

ozstar · January 27, 2018, 10:20pm

Jan 27, 2018 15:24:14 GMT 1 capt jon said:
Jan 27, 2018 0:31:41 GMT 1 ozstar said:
Just a quick update to this..
Is there an image somewhere which will show me where the battery is on my KW99?

Is it the same as the KW98?

I need to fix this.

Don’t know if you found this so I am sending it your way. It is a screen shot of component location in the KW98, from YouTube. While you are in there check for corrosion, it has shown up on other watches and could cause battery problems.

Interestingly here is the inside shot of the LES 1 and they are nearly identical.

Many thanks for this. I missed it on YouTube. When I open the back my 99 it has an aluminum plate over most of what we see here. I guess I have to get that off first. Really appreciate your help. oz

ozstar · January 27, 2018, 10:21pm

Jan 27, 2018 13:53:02 GMT 1 soniasophie9697 said:
Jan 27, 2018 0:31:41 GMT 1 ozstar said:
Just a quick update to this…

Is there an image somewhere which will show me where the battery is on my KW99?

Is it the same as the KW98?

I need to fix this.

yes, as the kw98

Thanks Soniasophie

ozstar · January 31, 2018, 9:53pm

As I purchased insurance on the watches when I bought them, I have decided to return the watch that is dead.
I do not want to find any warranty by mess I with it inside and then it still not working.

ozstar · February 7, 2018, 7:23am

Well the insurance company, offered my the full price I paid for the watch however it was in the form of a Gift Voucher in 1 of 2 well know stores. These stores only sell the more expensive watches so it is really no good for me.

I want to get another KW99 or a smaller watch (it is for my wife) about the same price.

I bought the watches on Ebay so have requested return or swap there now.

Any suggestions for a smaller watch like the 99 and around the same price?

Thanks

oz

ozstar · February 8, 2018, 12:50am

After conferring with them, I must say the Ebay seller, was honorable by offering a new watch. It is good to know that there are still those people and companies who put integrity above profit.

sonia_sophie_ataunna · February 9, 2018, 7:57pm

Feb 7, 2018 7:23:28 GMT 1 ozstar said:
Well the insurance company, offered my the full price I paid for the watch however it was in the form of a Gift Voucher in 1 of 2 well know stores. These stores only sell the more expensive watches so it is really no good for me.
I want to get another KW99 or a smaller watch (it is for my wife) about the same price.

I bought the watches on Ebay so have requested return or swap there now.

Any suggestions for a smaller watch like the 99 and around the same price?

Thanks

oz

it is better to wait for new upgraded kingwear watches and most likely the microwear watches also.