Kospet prime heart rate monitor not working

I bought Kospet prime watch yesterday through gearbest.com.

Heart rate monitor is continously falling. i even turned back of the watch. i could see green light coming up.

But both the Watch & APP cant able to recognize. its showing as heart rate monitor failed.

whether its a temporary problem. or else do i need to replace my watch.

Pls advice.

Hi . Have you updated to the latest firmware and performed a full reset of watch ? Thanks

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Check this:

RK

I found that latest firmware is updated.

After resetting also. Heart sensor s not working…

We had a member the other day where it only worked with his finger on sensor ? Does this happen to you ? Also members with really hairy arms also could not get working .

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