IQI I7 camera

Hello Everyone!

I hope someone can help to solve my problem. I have a brand new I7.

The camera app says: 
“Can’t connect to the camera.
Please make sure to cloes other apps that may usecamera or flaslight”

As I mentioned, this is brand new device, no additional apps. I tried to restart, reset equipment, deleted cache, problem still is on. 

Any suggestion?

Oct 17, 2018 13:17:22 GMT 1 bear said:

that happens even after you've reseted the watch? can you give info of the software from device info?

pablo11

Oct 17, 2018 13:17:22 GMT 1 bear said:
Hello Everyone!

I hope someone can help to solve my problem. I have a brand new I7.

The camera app says: 
“Can’t connect to the camera.
Please make sure to cloes other apps that may usecamera or flaslight”

As I mentioned, this is brand new device, no additional apps. I tried to restart, reset equipment, deleted cache, problem still is on. 

Any suggestion?


Need to know your exact firmware details please.

It sounds like a faulty camera but we can check firmware first.

Hello Pablo!

Thank for your answer.

The device info is:

Model number : I7
Android version : 7.0
Android security patch level: july 5, 2017
Baseband version: MOLY.LR9.W1444.MD.LWTG.MP.V110.5.P51.
                            2018.04/12  10.05

Kernel version:     3.18.35
                           TUE JUN21. 17:28:50 cst 2018

Build number:IQI_I7_B_20180613

I hope this info can help.    

Attachments:


bear

give me a day to check with mine and see if we have the firmware and if flashing will solve the issue if not that means it is hardware issue and you’ll have to retun the watch and ask for full refund or new watch replacement.

Thank you soniasophie9697!!

The other parts of the watch are perfect, but I only would like to own a watch with no malfunctions.
I really don’t know how this item goes through of the Quality control?

I hope a firmware reinstallation will help…