This fix applies to those who have been charging and the watch gets warm but will not boot.
Letting it cool down and holding both buttons down for AT LEAST 30 - 50 seconds.
Reports of success have been reported after 30 seconds and above.
As @Dr_Andy_Vishnu says make sure it’s clean but you have a static icon showing and you are not using the dock.
So please try the dock and again as @Dr_Andy_Vishnu said - make sure it is fully charged.
If it is getting warm then let it cool down and try the method of holding down the buttons.
You mentioned a wall socket charger - I would try to use USB socket from a PC as some chargers are putting out “fast charge” which is too much for the watch.
Seems mine is not at all charing …guess that is the issue. normally , this icon moves up and down when it really charing. I saw this when I charged this 1st time, after that I never see that…any help
@sisamiakgm So, can you please try a USB port on a laptop or PC before we say it is a bad battery?
If you can get a photo of this watch connected to the PC or laptop by USB cable it will be very helpful. Especially if the red symbol comes on the screen.
Also need to say that if battery has drained completely and utterly empty - that red symbol can remain for up to 10 - 15 minutes before it will start to change and charge.
Charging status can be checked by a very light touch on the top button while connected to the charger or USB port…
And please test the charging dock.
Press the little button on the top and check that the 4 little blue LEDs are on.
If the 4 little LEDs are on, place the watch on the dock and see what happens.
Sorry for all the tests but it is important.
Cheers
Tried all those ticks mentioned above. none helped me here. but I tried one trick, keep it inside the refrigerator for 15 mins and try charging again, advised by Mr. Jason in PM chat… Many thanks Mr. Jason for your tip. Currently it is charing, I could see blue light flowing up and down. I will check once it is fully charged and keep you posted . thanks once to all of your great and swift responses here.
team again it is not a good news. after an hour time, it started booting up and shown the Kronos Blade low. but it stays there for 1 min , after than it shut down by itself. after that again same story … so till now, I could not make my Genesi to run it …need help please… many thanks in advance
That means it needs charging.
Can you place it on the dock and see how much power the battery has please.?
Just like the photo you posted above - but this time plug the cable into the dock and a USB port or regular phone charger
nope. no luck. I guess it has battery issue. though it got charged fully after an hour (shows 100%) , it it is not booting up …It went down immediately after it is on.
all, I am tired of trying the same thing again and again. after full charge, it is booting up and stays there on only for few mins. after that same story .
I am very much disappointed about this watch. Waste of money. I was so exited to have this watch. now it is big disappointment.
Sorry to hear this but if you have exhausted every option we have provided above you will need to contact jason . Normally one of the above options work . Thankyou
I have the new genisis watch I love it but all of a suddenly it will not accept a charge at all
As the phone won’t work I hope you can provide a solution
Now I have this problem. I tried everything mentioned including refrigeration and flashing but no luck so far. Here’s the sequence of events:
I went out to mow the lawn and listened to music on the watch. It got warm but not overly so and I didn’t get a heat warning.
When I got in I noticed the heart rate monitor wasn’t working (no flashing light) so I rebooted. It wouldn’t boot. Using the two button method it did boot, but HR still didn’t work so I turned it off to cool down to room temp.
But then it wouldn’t boot at all. Using both buttons the logo comes on for a while but then the screen goes black. And it won’t charge with either the dock or main cable.
I then tried the refrigerator trick - no change. Then I flashed the watch firmware which succeeded, but it still won’t boot or charge.
Even though I wasn’t particularly sweaty, the sim bay was taped up, and the cameras are clear I’m going to try drying it out. Since the HR was the first sign of trouble I wonder if moisture got in there somehow.
let me see how it goes this time…