General FAQs

How do I pair it with an iPhone?
Turn on BT, scan and pair with “X1NC” or “X1”

How can I get notifications for apps from my iPhone?

Go to the Watch Helper app on the watch. There is an iOS settings screen to the right of the Android setting screen. There you will find options for enabling additional notifications.

Can I use it as a speaker/mic for my phone?
No, the firmware does not support it. This means apps won’t help either

Where’s the Android companion app?
Right here> Watch Helper Companion app download page;

How can I select which app I get notifications for on Android?
Open the Watch Helper app on your phone. Check the “Notification for app message”, then tap on “Select Notification…” to select the app you want to receive notifications for

Can I reply to texts when using it as a companion?
No, it not supported

Can I read and reply to emails when using it as a companion?
No, it’s not supported. A workaround is to install an email app on the watch and use BT Tethering

Where’s the remote camera feature?
Never came with one. There are a couple apps that sort of work but have display formatting issues.

How long does the battery last?
Depends on how it’s used and how heavy your use is. As a companion up to four days is possible. As a standalone up to two days possible.

Does it work with my carrier?
The device supports 2G GSM 850 / 900 / 1800 / 1900 and 3G 850 / 2100. Check with your carrier to see if they support those frequencies and if you have coverage in your area.

For the U.S.
AT&T 3G 850MHz coverage is fairly limited, so check with AT&T to make sure you are in a 3G 850MHz area. T-Mo users in the U.S will not get 3G service. AT&T and T-Mobile will be* stopping 2G service in the U.S.*. AT&T will be stopping 2G service in 2016. T-Mobile has not announce a time frame and just say “soon”.

Why can’t I get a working cellular connection?
Usually it’s because the APN is wrong. (i’ll finish this answer later)

Can I use a third party app like Google Fit for heart rate readings?
No, the device appears to not support third party apps reading the sensor.

Can I install Wear apps?


Can I replace the strap?

No, the antennas are in the strap.

Can I replace the battery?
For the average person *No.

Can I sync my steps and heart rate data with my phone like the marketing says I can?
At this time there has been no answer to this from any manufacturer and no method has been found

How come the voice input on the stock keyboard doesn’t work?
Unlike most Android voice input methods, the stock keyboard requires you press and hold the mic icon for it to work

Why won’t the weather app update?
The weather app requires that WiFi be on. Not connected to anything, just turned on.

How come I’m not getting these OTAs folks are talking about?
The OTA service and server seems to have some serious issues. The recommendation is to wait til a full flashable version is released.

Why won’t my screen turn on when I get a notification?

It’s turned off by default but there is a setting in the Watch Helper app on the phone to enable this.

My watch won’t vibrate when I get a message, help!
Open the Watch Helper app on the watch and make sure “vibrate” is checked

Is there some way to use a gesture to answer a call?

Yes. In Settings > Device Management > Call > Other Settings there is a “shake to answer” option.

How can I stop my data (2/3G, Wifi, BT) from being turned off when the screen turns off?

Go to Settings > Power Saving, the last option is to turn off data when the display is off. Uncheck that. Please note that the firmware has a bug where it will turn off data anyways if no data is being used for an hour or more.

Can I use “OK Google” to wake the watch and ask it a question?
No. OK Google support is very limited, even with third party apps like OpenMic+.

Can I have the display always on like Wear?

That capability is not supported.

How do I change from Celsius to Fahrenheit?
You can’t. Celsius appears to be hard coded, there is no reference for Fahrenheit to be found anywhere.

How do I get rotate to wake to work?
Long press the power button, on the screen that shows up tap the hand icon.

Zoom In/Out
Double-click then hold the second click and move your finger up (zoom out) or down (zoom in).