Connected watch DM30 does not turn on anymoreg

I am delighted to be accepted in your forum, it gives me great pleasure.
In fact, after receiving this watch on May 16, it was working very well and suddenly it stopped, it had started with the discharge of the battery, it only lasted between 8 or 9 hours of Temperaturen. After putting full charge, it stopped working, black screen, wrong code for opening the watch and despite all the attempts, I don’t know what to do, I need your help please.
Thank you and see you soon.

Well, it’s an Android 9 device. We don’t support this device. I can’t help you, sorry.

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There’s probably a reset to factory icon somewhere, you can try that. That’s all we can propose, as @G1NT0N1C said, we don’t support those watches and don’t have the fw.