Pablo Eleven Just back from the gym - my watch was on 23% so

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@Pablo_Eleven_Pablo11

Just back from the gym - my watch was on 23% so decided to put it on power saving mode and now it’s doing this. Just on a booting loop apparently.

Any idea how to solve this problem?

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Ok, press the button until watch powers off. Then charge while it’s off for a while. Then power on and charge until fully charged. Then reboot again for good measure.

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@Pablo_Eleven_Pablo11 ok will give that a go. Any idea why this would have happened?

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Battery issue. Seems to have got worse since the last update.

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@Pablo_Eleven_Pablo11 have it hooked up but it’s turning onto the screen automatically. Even after holding the button. I’ll leave it on the charger for a few hours and come back to it. Has anyone else reported this?

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@Pablo_Eleven_Pablo11 no difference. It’s been hooked on now for almost 3 hours. Is there a way to make it reboot or to make it reboot on USB?

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Take the back of and unplug the battery then leave of for 10 mins plug in recharge and try again oh and cross your fingers and pray.

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Hi @C_For ​, had you solved the problem? Mine has same issue but after battery drained it turn off automatically. The I Just charged it till 80% and it can turned on again.

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@john_gully I would really need a picture guide to do this. @akhmad_kai unfortunately not. Seller said he has asked an engineer and they might have a solution next week. I think I’d prefer to send this one back and get a replacement.

What do you think?

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@Pablo_Eleven_Pablo11 the seller said other watches have also been affected. Engineers are working on a fix and I’ll have more information come Monday. I’ll sit it out till then.

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@C_For ​ mine is packed ready for shipping, it’s easy send pic with back of and I’ll show you which one .

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Will do tomorrow @john_gully . It’s 1.25am here.

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No probs sleepy head , 9.30 am here lol.

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Sorry for the late reply. Other matters to deal with.
Sadly, yes it seems that quite a few people are suffering from similar issues since the update. Maybe the failure message was more important than the vendor thought. Anyway, I suppose we’ll get some more information soon.

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@john_gully I’ll hold off on the battery option given the updated info from @Pablo_Eleven_Pablo11

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@Pablo_Eleven_Pablo11 Any update on a fix from KingWear?

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Hopefully have a firmware on the way. Won’t be until tomorrow I doubt though.

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So I just got my new one should I not do the ota then?

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Fixed with firmware provided from seller. Testing still to see improvements.

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Yes - back to original firmware version helps the battery situation. Or are you on a different version?